Refund policy

Return & Refund Policy

Last Updated: July 2026

At EverReady™, customer satisfaction is important to us. We stand behind the quality of our products while ensuring our Return & Refund Policy complies with the South African Consumer Protection Act (CPA).

Please read this policy carefully before making a purchase.

1. 14-Day Return Window

You may request a return within 14 calendar days of receiving your order.

To qualify for a return, the product must:

  • Be in its original condition.
  • Be clean and hygienic.
  • Include all original packaging, accessories and manuals.
  • Not be damaged due to misuse, neglect or improper handling.
  • Include proof of purchase.

2. Hygiene & Health Products

Because the EverReady™ ThermaFlex Heat Massager is a personal-use wellness product that comes into close contact with the body, we cannot accept returns where:

  • The product has been excessively used.
  • The product has been intentionally damaged.
  • The product has been modified or tampered with.
  • The product has not been adequately cleaned before being returned.

Products returned in an unhygienic or unsanitary condition may be refused.

3. Faulty or Defective Products

If your product arrives damaged, defective, or develops a manufacturing fault under normal use, please contact us within 6 months of delivery as provided under the Consumer Protection Act.

After inspection, we may choose to:

  • Repair the product,
  • Replace the product, or
  • Refund the purchase price,

where required under applicable South African consumer law.

Damage caused by misuse, accidental damage, incorrect charging, water damage, unauthorised repairs or normal wear and tear is not considered a manufacturing defect.

4. Change of Mind Returns

If you simply change your mind, we may accept a return at our discretion provided that:

  • The product is unused.
  • It remains in its original packaging.
  • It is suitable for resale.
  • It is returned within 14 days.

Original shipping fees are non-refundable.

The customer is responsible for return shipping costs unless the product is defective or incorrectly supplied.

5. Items That Cannot Be Returned

Returns cannot be accepted where:

  • The product has been damaged through misuse.
  • The product has been altered or repaired by an unauthorised person.
  • Parts or accessories are missing.
  • The product was not used according to the supplied instructions.
  • The product has suffered cosmetic damage after delivery.
  • The return request falls outside the applicable return period unless required by law.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method where possible.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Shipping fees are only refunded where required by law or where the return is due to our error.

7. Exchanges

We only replace products where:

  • The wrong item was supplied.
  • The product is defective.
  • The product was damaged before delivery.

Replacement products are subject to stock availability.

8. Return Shipping

Customers are responsible for securely packaging returned products.

EverReady™ is not responsible for products lost or damaged during return transit.

We recommend using a tracked courier service.

9. Order Cancellations

Orders may only be cancelled before they have been packed or dispatched.

Once an order has been shipped, it must follow the normal return process.

10. Warranty

This product includes a 6-month limited warranty covering manufacturing defects under normal household use.

The warranty does not cover:

  • Misuse or abuse
  • Water or liquid damage
  • Accidental damage
  • Normal wear and tear
  • Cosmetic scratches
  • Incorrect charging or use of non-approved chargers
  • Commercial or industrial use

The warranty is limited to repair or replacement where applicable.

11. Limitation of Liability

Our products are intended for general wellness and comfort purposes only.

They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Always consult a qualified healthcare professional before using the product if you are pregnant, have a pacemaker, suffer from circulatory disorders, nerve disorders or any other medical condition.

EverReady™ shall not be liable for indirect, incidental or consequential damages arising from misuse or improper use of the product, except where liability cannot legally be excluded under South African law.

12. How to Start a Return

Please contact our customer support team before sending any product back.

Include:

  • Your full name
  • Order number
  • Reason for the return
  • Photographs (if the item is damaged or faulty)

Returns sent without prior approval may experience processing delays.

13. Consumer Rights

Nothing contained in this policy limits or excludes any rights afforded to consumers under the South African Consumer Protection Act 68 of 2008 or any other applicable law.
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This version is intentionally business-friendly while staying aligned with South African consumer law. It protects you by:

  • requiring return authorization before returns are processed;
  • making customers responsible for change-of-mind return shipping;
  • limiting warranty coverage to manufacturing defects and excluding misuse, accidental damage, water damage, and normal wear and tear;
  • including hygiene conditions appropriate for a wearable massager; and
  • expressly preserving consumers’ non-waivable CPA rights, which is important because any clause attempting to remove those rights would likely be unenforceable.